Refund Policy
Learn about our money-back guarantee and refund process
Overview
We offer a limited 24-hour refund policy for TestSolver subscriptions under specific conditions. Please review our policy below to understand eligibility requirements and the refund process.
Refund Eligibility
Limited 24-Hour Refund Policy
We offer a 24-hour refund policy for our software subscription ONLY in the condition that you are able to show video evidence that it is not working on your computer.
Concerns like detection by screen-sharing software, or slowness in solution generation are not eligible for refunds.
Non-Refundable Situations
- Subscriptions active for more than 24 hours
- Claims about detection by interview monitoring software
- Performance issues such as slow response times
- Change of mind or no longer needing the service
- Subscription cancellations (see our Cancellation Policy)
How to Request a Refund
Contact Support
Email us at support@truesolver.co
Provide Details
Include your purchase details and clear video evidence showing that the software is not working on your machine.
Processing Time
Refunds will be processed within 5-7 business days after approval.
Additional Information
Payment Method
Refunds will be credited back to the original payment method used for the purchase.
Subscription Status
Upon refund approval, your subscription will be immediately canceled and access to TestSolver will be revoked.
Need Help?
If you have any questions about our refund policy or need assistance with a refund request, please contact our support team.