Policy Information

Refund Policy

Refunds are available within 24 hours of purchase if you provide video proof that the software fails to function on your device. Refunds are not issued for detection by screen-sharing apps or delays in solution generation.

To request a refund:

Reach out to our support team.
Include your purchase details, reason for the request, and a video showing the issue.
Refunds are processed within 5–7 business days.

Cancellation Policy

You may cancel your subscription at any time. After cancellation:

Your plan remains active until the current billing cycle ends.
No further charges will apply.
No partial refunds for unused time.
Service access continues until the period ends.

To cancel, visit the settings page in your dashboard.

Terms of Service

By using TrueSolver, you agree to the following terms:

License

You receive a limited, non-transferable license to use TrueSolver for personal coding prep. It is not intended for use during live interviews and is meant for educational purposes.

User Conduct

Users must not:

Share account credentials
Reverse engineer or decompile the software
Violate any laws using the service
Disrupt or interfere with service performance

Content Rights

You own content created through the service, but the platform and its components remain our intellectual property.

Service Changes

We may change or discontinue features with reasonable notice.

Liability

The service is provided “as is” without warranties of any kind.

Terms are subject to change. Continued use signifies acceptance of updates.

Last updated: April 14, 2025

Questions? Contact us.